Sellxora Help

Frequently Asked Questions

Find clear answers about building your online presence, selling products, marketing your business, and using Sellxora.

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Affiliate

How does Affiliate referral attribution work?

A valid active affiliate referral link can set the HttpOnly affiliate referral cookie. Registration attribution is taken from that validated cookie, not from a buyer-submitted request-body affiliate code. Self-referrals are rejected, and later commission records use trusted server-side order or payment attribution.
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Affiliate

What do I need before requesting an Affiliate payout?

You need an active affiliate account, available ledger balance, and a verified current stablecoin payout profile. Only USDT and USDC are supported, with a selected network and wallet address. Suspended affiliates cannot request payouts. A request creates an internal hold and an administrator-reviewed payout batch.
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Affiliate

How are Affiliate commissions calculated across currencies?

A commission records the source sale amount and currency, the applicable rate, the converted accounting amount, the accounting currency, and the conversion or quote context. Nigerian affiliates use NGN accounting and non-Nigerian affiliates use USD under the configured policy. Creator-product commissions are recorded separately from legacy SaaS commissions and are protected by idempotency rules.
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Affiliate

How do I promote Creator products as an Affiliate?

Join the Affiliate programme, open Creator offers, review the product-specific commission amount, and copy the referral link generated for the offer. The Creator must have enabled affiliate promotion for that product and selected the commission rate. A disabled offer or self-referral does not earn a commission.
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