Frequently Asked Questions

Creator is designed for eligible digital products, access, mentorships, courses, and similar offers. Physical products are routed to Ecommerce rather than being treated as Creator products. Each product can define its delivery behavior, buyer fields, category, pricing currencies, and optional marketing or affiliate settings.

Every Creator buyer must provide their name, email address, and phone number with a country code. The creator may also define additional product-specific fields, such as a preferred cohort, organization, or other information needed to deliver the offer. Required answers are saved with the order snapshot.

A Creator offer can grant an internal entitlement, provide protected files or media, or redirect the buyer to a configured destination such as a Telegram or other supported platform after successful payment. The destination must be validated, and the buyer should only receive delivery after the payment and order state are confirmed.

A Creator profile has a base accounting currency derived from its registration country, with a configured fallback where needed. Creators can sell in enabled currencies, while internal wallet and settlement rules follow the Creator configuration. Payouts are an internal wallet and withdrawal workflow; they are not a claim that an external provider transfer has already occurred.

When a buyer provides an email and does not complete checkout, the platform can retain the abandoned-cart record subject to consent and configured retention rules. Follow-up reminders should be sent only through the configured Sellxora or Marketing workflow, and the creator’s marketing list and tags can be applied when the required subscription and consent conditions are satisfied.