Frequently Asked Questions

Create the store, select and preview a template, configure store branding, add products, attach only products owned by the store account, configure an available payment method, set shipping and tax rules where applicable, publish legal or custom pages, configure outgoing email, and complete a test checkout before publishing.

Yes. Use the template preview option to inspect the store snapshot and layout before selecting a template. Check the product presentation, navigation, responsive behavior, and branding areas in the preview, then choose the template that best fits your store.

Confirm that the product is published, attached to the current store, available in the selected currency, and still has stock where inventory is managed. A checkout started without an available cart is returned to the cart flow instead of creating an invalid order. Clear an old session cart and test again if the store or currency was recently changed.

A store owner configures the payment methods supported by the store and its plan. Online gateway routes must be configured and active for the checkout currency; otherwise checkout fails closed instead of pretending that payment was received. Gateway webhooks should be signed and idempotent before an order is treated as paid.

Yes, where the store workflow provides those settings. Configure valid dates, usage limits, customer restrictions, shipping rules, and tax behavior before publishing. Test valid, expired, invalid, and over-limit coupon scenarios so the final order reflects the correct discount and total exactly once.

Ecommerce subscribers can configure store email settings independently of a Marketing subscription where the platform permits it. Enter the required SMTP details or use the configured Sellxora default email system, preview the branded template, and send a test message. Keep provider credentials private and verify the sender domain before production use.

A store can publish its supported privacy, terms, refund, shipping, and custom informational pages. Review the content for your jurisdiction and business before publishing. Sellxora provides the page structure and publishing tools; it does not replace professional legal advice.

Sellxora Ecommerce supports product-selling workflows for online stores, including stock, orders, checkout, delivery-related settings, and supported payment methods. Creator is the dedicated workflow for eligible digital products, access, mentorships, courses, and similar creator offers. Choose the product workflow that matches what you are selling.

Yes, where pay-on-delivery is enabled for the store. Treat pay-on-delivery orders as orders awaiting the real collection and delivery outcome rather than as already-settled online payments, and keep their order status aligned with what actually happened.