Frequently Asked Questions

In your Ecommerce store or Landing Page settings, enter the custom subdomain you want to use, such as www.example.com or shop.example.com, and save it. Sellxora will show the DNS target you need to use. At your domain provider, create a CNAME record for that subdomain pointing to customers.sellxora.com. Return to Sellxora and use Check Now or wait for automatic verification. Your domain is ready when the status shows that the domain and SSL are active.

Yes, where the AI page or website generation feature is enabled for your plan. Sellxora can turn an offer or business brief into a first draft of a page or site, including structure and copy. Review the generated content, links, forms, branding, and responsive layout before publishing.

A landing page is usually focused on one campaign, offer, or conversion goal. A website normally contains multiple pages, navigation, and broader business information. Both can use templates, page-editor widgets, forms, branding, and published media, but they serve different publishing and content needs.

Choose a template, open the editor, add or arrange sections and widgets, edit text and styles, preview the page at the supported screen sizes, save your work, and publish only after checking links, forms, and responsive behavior. Use the editor’s contextual help when you are unsure whether an action saves a draft or publishes the page.

Page-editor media is stored through Sellxora’s configured object storage workflow, using R2-backed media storage where enabled. The application keeps media references and ownership metadata rather than treating the page database as a file store. Do not upload private credentials or sensitive documents as page media.

Create and configure the site or page first, then use the domain settings available to the relevant subscribed module. Follow the displayed DNS and verification instructions, wait for the domain to resolve, and test both the secure and public versions. A domain subscription or feature entitlement may be required.

Create a CNAME record at the DNS provider where your domain is managed. For example, if you enter www.example.com in Sellxora, use www as the CNAME name or host and customers.sellxora.com as the target. Do not create an A record pointing to a Sellxora server IP. Sellxora uses the CNAME target shown in your domain settings.

The current custom-domain setup requires a subdomain, such as www.example.com, shop.example.com, or store.example.com. Enter the full subdomain in Sellxora and create the matching CNAME record. Root or apex domains such as example.com are not supported by the current standard CNAME setup.

Yes. Sellxora automatically provisions the HTTPS certificate through its custom-domain infrastructure after the hostname and DNS are validated. You do not need to buy or manually install a separate SSL certificate for the Sellxora custom domain. Wait for the domain status to show that SSL is active before treating the setup as complete.

Sellxora publishing tools support responsive page design and preview workflows. Before publishing, review the page at the supported screen sizes and test navigation, forms, calls to action, media, and checkout links on a real mobile device where possible.