Frequently Asked Questions

Search the FAQ and Help Center first for the exact feature or workflow. If the published guidance does not resolve the issue, open a support ticket and include the affected route, time, account role, expected result, actual result, and safe diagnostic details. Never include passwords, API secrets, or payment credentials in a support message.

External providers such as payment gateways, social channels, and advertising platforms require account ownership, permissions, and compliance decisions. Sellxora should use the credentials configured for the relevant account or administrator workflow rather than silently substituting another customer’s credentials. Keep tokens and secrets private and rotate them if exposed.

Refresh the page, confirm the route from the current navigation, verify your account role and subscription, and check whether the related module is enabled. If the problem remains, record the exact URL, time, account role, browser, and visible error without including secrets. Then report it through the available support path.

Check the file type, size, network connection, module entitlement, and available storage. Retry with a supported file and confirm that the upload belongs to the current account. If the upload appears successful but the media is missing, report the route and file metadata without sending private credentials or the file unless support explicitly requests it through a secure channel.

No. A local draft, internal ledger entry, payout batch, gateway configuration, or provider request is not the same as a confirmed external settlement or publication. Always check the signed webhook, provider response, transaction evidence, or confirmed status available for that workflow before treating it as complete.

Yes. AI-assisted drafts can save time, but the account owner remains responsible for reviewing accuracy, brand language, customer data, claims, links, prices, compliance requirements, and the final action. Marketing guidance specifically recommends human review before a generated message is sent.

The FAQ is the quick-answer layer for common questions. The Help Center provides detailed workflows, setup guidance, troubleshooting, and module-specific instructions. Start with the FAQ for a short answer, then open the related Help Center guidance when you need step-by-step instructions.