Frequently Asked Questions

Sellxora uses AI where it can reduce repetitive work or improve a first draft. Depending on your enabled products, AI can assist with pages and websites, marketing content and follow-up, lead prioritization, chatbot responses, and other supported workflows. AI output should be reviewed before it is published, sent, or used for an important business decision.

Open Forms, create a reusable form, add the fields you need, configure validation and presentation, save the form, and connect it to a page or embed it where required. Forms are intentionally available under their existing access rules and their public submission endpoint is not treated like a subscription-gated workspace page.

The Marketing and CRM area supports contact management, lists, tags, scoring and related workflows, campaign or automation features where enabled, email configuration, and invoice tools. Use the module navigation to open the specific feature and confirm that the required subscription is active.

A publication is the blog container: it has identity, connection, theme, settings, and publishing context. A post is an individual article inside that publication. Posts can have drafts, categories, tags, cover media, and publication status, while the publication determines where and how those posts appear.

A landing page is usually focused on one campaign, offer, or conversion goal. A website normally contains multiple pages, navigation, and broader business information. Both can use templates, page-editor widgets, forms, branding, and published media, but they serve different publishing and content needs.

The Advertising module is designed around Google Ads and Meta Ads, including Facebook and Instagram capabilities. Provider actions are dependent on user-owned provider credentials, configured destinations, supported capabilities, and the current rollout state. A draft or strategy record does not mean an advertisement was published externally.

External providers such as payment gateways, social channels, and advertising platforms require account ownership, permissions, and compliance decisions. Sellxora should use the credentials configured for the relevant account or administrator workflow rather than silently substituting another customer’s credentials. Keep tokens and secrets private and rotate them if exposed.

Yes. Use the template preview option to inspect the store snapshot and layout before selecting a template. Check the product presentation, navigation, responsive behavior, and branding areas in the preview, then choose the template that best fits your store.

Yes, supported Blog publications can connect to an owned Website Builder site or Ecommerce store. The connected host determines the public context and theme behavior. Connection options and updates are scoped to the current account, and the connected site or store must satisfy the relevant access rules.

No. Advertising destinations, Ecommerce products, and Content Hub posts must be owned by the current account and satisfy their publication or eligibility rules. This ownership check prevents campaigns from being created against another user’s assets.

A commission records the source sale amount and currency, the applicable rate, the converted accounting amount, the accounting currency, and the conversion or quote context. Nigerian affiliates use NGN accounting and non-Nigerian affiliates use USD under the configured policy. Creator-product commissions are recorded separately from legacy SaaS commissions and are protected by idempotency rules.

Choose a template, open the editor, add or arrange sections and widgets, edit text and styles, preview the page at the supported screen sizes, save your work, and publish only after checking links, forms, and responsive behavior. Use the editor’s contextual help when you are unsure whether an action saves a draft or publishes the page.

A contact is the person record. A list groups contacts for a purpose such as a newsletter or campaign, while a tag describes a characteristic or event such as “buyer” or “abandoned cart”. Where integrations are enabled, Ecommerce and Creator events can update contacts, lists, and tags without exposing another account’s records.

Create or generate a content item, select an eligible connected channel, choose a future date and time, and save it to the calendar. The calendar shows scheduled items by date. A dispatch worker or configured scheduler is required for due publishing actions, and the calendar status should be checked after dispatch.

Every Creator buyer must provide their name, email address, and phone number with a country code. The creator may also define additional product-specific fields, such as a preferred cohort, organization, or other information needed to deliver the offer. Required answers are saved with the order snapshot.