Frequently Asked Questions

Refresh the page, confirm the route from the current navigation, verify your account role and subscription, and check whether the related module is enabled. If the problem remains, record the exact URL, time, account role, browser, and visible error without including secrets. Then report it through the available support path.

The form builder supports common contact and advanced field types, including text, email, phone, number, date, selection, checkbox, radio, file or media-related fields where enabled, and structured options. Use field labels that explain what you want the visitor to provide and configure required fields carefully.

An upgrade notice means the current account does not have the subscription or entitlement required for that feature. Review the Billing and Plans page to see the relevant plan. Forms remain available under their existing access rules, while other modules may require an active subscription or administrator enablement.

Confirm that the product is published, attached to the current store, available in the selected currency, and still has stock where inventory is managed. A checkout started without an available cart is returned to the cart flow instead of creating an invalid order. Clear an old session cart and test again if the store or currency was recently changed.

Yes, reusable forms can provide a public embed or submission integration where enabled. Copy the generated embed instructions, place them on a page you control, and test the submission and lead destination. Never expose private administrative tokens in custom front-end code.

Yes. Sellxora supports separate product access where the relevant plans are configured. A subscription for one product should not be assumed to unlock every other product. Check Billing and Plans for the active subscriptions and their included limits.

A Creator offer can grant an internal entitlement, provide protected files or media, or redirect the buyer to a configured destination such as a Telegram or other supported platform after successful payment. The destination must be validated, and the buyer should only receive delivery after the payment and order state are confirmed.

Open the Marketing email settings, provide the required configuration, save it, and use the preview or test flow before sending campaigns. Ecommerce may have its own store-email settings, so a store can configure outgoing order messages without assuming that every Marketing feature is unlocked.

Join the Affiliate programme, open Creator offers, review the product-specific commission amount, and copy the referral link generated for the offer. The Creator must have enabled affiliate promotion for that product and selected the commission rate. A disabled offer or self-referral does not earn a commission.

A store owner configures the payment methods supported by the store and its plan. Online gateway routes must be configured and active for the checkout currency; otherwise checkout fails closed instead of pretending that payment was received. Gateway webhooks should be signed and idempotent before an order is treated as paid.

Advertising workflows are designed to move from objective and strategy to reviewable campaign data, creatives, and provider action. Manual review remains important before publishing. The campaign kill switch or emergency stop can pause guarded controls and record an audit event when an urgent stop is required.

AI Content Studio is a dedicated workspace for generating content ideas or drafts with configured AI features. It is separate from the Content Planner and calendar: generated content can be reviewed and scheduled afterward, but generation should not be confused with automatic publication.

Check the file type, size, network connection, module entitlement, and available storage. Retry with a supported file and confirm that the upload belongs to the current account. If the upload appears successful but the media is missing, report the route and file metadata without sending private credentials or the file unless support explicitly requests it through a secure channel.

Page-editor media is stored through Sellxora’s configured object storage workflow, using R2-backed media storage where enabled. The application keeps media references and ownership metadata rather than treating the page database as a file store. Do not upload private credentials or sensitive documents as page media.

Standalone Blog publishing is limited to administrators under the current platform policy. Site users can create and manage Blog content connected to their own eligible Website or Ecommerce store, but they cannot use the standalone publishing path as an unrestricted public channel.