TroubleshootingTroubleshooting1 min read
Troubleshoot cart, checkout, and payment status
Check product availability, currency, fees, identity fields, gateway assignment, and verified payment status in order.
Version 1Last reviewed 24 Sep 2026
A checkout issue can occur before payment, during provider authorization, or after payment while the system verifies the outcome. Identify the stage first. Do not retry repeatedly when a provider may have accepted the request; use the order or payment reference to check status.
For Creator, verify the creator profile, product publication, selected currency, price, transparent fee breakdown, required name/email/phone, and administrator-assigned collection gateway. For Ecommerce, verify store context, cart session, inventory, gateway currency support, shipping, and tax or coupon conditions.
Common questions
Why is the buyer total different from the product subtotal? A configured buyer-paid checkout fee may be added transparently. Why is a payment still pending? Provider confirmation may be asynchronous. Wait for the verified status or contact support with the reference.
Steps
- Confirm the product or store is published and available.
- Review selected currency, active price, cart contents, and required buyer fields.
- Check the displayed fee and buyer total before starting payment.
- Use the payment or order reference to check status instead of duplicating a request.
- Open support with the safe reference if the result remains unclear.